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Comment pouvons-nous vous aider ?

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Merci pour votre envoi !

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  • Are the products sold authentic?
    All the products we send are checked by experts who ensure their authenticity. All products come directly from our network of private and professional partner resellers. They have never been worn and are delivered to you in their original box with all the accessories.
  • How do you get limited and out of stock products?
    The products are released in limited quantities and are out of stock in stores and on traditional websites in a very short time. Our mission: to give you access to these perfectly authentic products, in complete security. To do this, we work in partnership with a network of partner resellers, individuals and professionals in Europe to obtain these products for you, even after their release.
  • Are they worn? Are there any signs of wear?
    All the products we ship have never been worn. We inspect each item before sending it out, not only to ensure its authenticity, but also to assure you that it has never been worn or tried on. They are accompanied by the original box and original packaging (additional laces, other accessories, etc.).
  • How does delivery take place?
    We deliver our products to homes and relay points via the post office and DHL. Packages are delivered to your home against signature. Our order processing times are 14 working days on average (excluding weekends and public holidays) for Europe. Each product ordered is individually sourced from our network of partner resellers based on orders placed. Your order includes several products, so your products will be shipped to you individually according to their date of receipt at our premises in order to allow you to receive them as quickly as possible. After ordering on our site, an e-mail containing your order number will be sent to you. If the product you ordered is not in our stock, we will search for it among our network of European partner resellers. Once the product is found, it is authenticated and checked by experts. You will subsequently receive an e-mail containing a tracking number which will allow you to follow its delivery. See all questions regarding this topic (
  • Which countries do you deliver to?
    We deliver internationally, delivery costs are calculated at checkout. (free delivery in Europe)
  • How do I track my package?
    After your order, you will subsequently receive an e-mail containing a link with a tracking number which allows you to follow its delivery (within 2/3 days after the order). Then you can put your tracking number directly on this page: ( See all questions regarding this topic (
  • Why haven't I received my package tracking number?
    If you have not yet received your tracking number, this means that your order has not yet been shipped and is being transported to our premises or being authenticated. If you have any questions, you can contact support:
  • Can I modify or cancel my order?
    You can request the modification or cancellation of an order by contacting our customer service provided that this order has not yet been shipped. Indeed, if you placed an order 48 hours before your cancellation/modification request, there is a good chance that when you wanted to modify it, it was already on its way to you. In this case, don't panic, you will just have to carry out a classic return procedure. Contact us by email for more information:
  • Can I exchange a product?
    Once your product is received, you have 14 days after receipt of your package to exchange it. In order for your exchange to be accepted, you must respect the following conditions: 1 - Your product must never have been worn. 2 - Your product must be returned with the following elements: original box, accessories and above all the seal still attached. Otherwise your exchange will be refused. 3 - Your package must be protected by double packaging (the original package or a box provided for this purpose). Once your return has been examined and validated by our teams, our customer service will send you a credit note of a value equal to the initial order (delivery costs and return costs deducted). You will be able to use it within 12 months of receipt. Return costs are the responsibility of the customer unless there is an error on the product. Important: We do not accept exchanges on socks and slippers. Another question?
  • Can I request a refund?
    You can return your order within 14 days of receipt. For this, we invite you to make a request by email: We will refund your order provided that the product has not been worn, that it is returned in its original packaging and with all its accessories. The seal must not be removed. Once the return has been received and processed, the refund will be made within 24 to 48 hours to the payment method used during the initial order. The Customer is responsible for the return costs.
  • What should I do if I received a defective product or one different from the one ordered?
    If you have received a defective product or one different from that ordered, we invite you to contact us via email: Our team will tell you the procedure to follow to return the product you received
  • Can I have a promo code?
    You can benefit from -15% immediate reduction on your order with the code SOLDE15 Or 2 products purchased and a third product offered with the code JUNGLE2 See all questions regarding this topic (
  • How do you determine the price of products?
    The products we offer are released in more or less limited quantities. They are therefore out of stock in stores and on traditional websites in a short time. Our mission is to give you access to these authentic products in complete safety. We work in partnership with a network of partner resellers in Europe to obtain and offer you the majority of limited products, even the most recent. The price of a product depends on the model, its size and its current market value. The market value of a product depends on the quantity produced and demand. For each model and each size, we receive sales proposals from our network of resellers which allow us to set the price of a product. Our mission is to put these resellers in competition to offer the fairest prices possible. The prices charged by our resellers may fluctuate depending on the supply and demand of a product, our prices may also vary, in one direction or the other. The price indicated on the product page of the site is its final price. There are no additional costs to add at the time of payment: from authentication to delivery in Metropolitan France, there are no hidden costs.
  • Why are some products "Currently unavailable"?
    If a product is displayed as “Currently unavailable” it is because it is now very difficult to find it among our network of individual and professional resellers. Therefore, it is not possible to determine the price or a precise return date.
  • Are the products for men or women?
    The products sold are mainly unisex. In general, we invite you to always refer to your European size which does not change from one model to another. If you have any questions, do not hesitate to contact our team on chat by clicking at the bottom right of each page.
  • What are the maximum and minimum sizes?
    The sizes available on our site depend on the models. Some sizes may not appear in the drop-down menu, this means that we are unable to source that size for that model because it does not exist or because it has become unobtainable by reason. its rarity. If the size is listed as "currently unavailable", this means that we are temporarily unable to stock that size for this model. You can sign up via the "Get Notified" button on the product page to be notified by email as soon as it is available again on the site.
  • How do I know my shoe size?
    To find your usual size, refer to your Nike size. Be aware that luxury brand shoes generally run large. A size guide is available to help you. If you have the slightest doubt, do not hesitate to write to us in our chat, at the bottom right of the site.
  • How do Air Force 1s fit?
    Generally speaking, Nike Air Force 1s run large. We advise you to take half a size below your usual size. Example: for an Air Force 1, take 42.5 if you are 43.
  • How do Dunks and Air Jordans fit?
    The Dunk and Air Jordan fit normally. We recommend taking your usual size.
  • How to contact you?
    Nothing could be easier: you can write to us at the email address or ask us all your questions in the chat by clicking at the bottom right of each page. See all questions regarding this topic (
  • What are the payment options?
    We accept payments by credit card (Visa, MasterCard, Amex), debit card, Apple Pay, Paypal, Bancontact.
  • Do you have a store?
    Currently you can only order your products through our site.
  • Another question? contact support
    If the answer to your question is not on this page, please contact our team by email at:
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